Hi! My husband Jeff and I formed our travel agency, Tidewater Cruise and Travel LLC, after realizing we knew a heck of a lot more about traveling than the agents we were using to book our vacations. We tried using several popular online services, and managed to find some great “deals” by booking online. But those “deals” evaporated when we discovered they didn’t come with any support for our questions, special requests, or when our travel plans ran into unexpected snags. This blog is dedicated to anyone who has ever run into a problem traveling and didn’t know what to do, as well as those of you interested in new destinations. I will post our own travel experiences, periodically offer travel tips, and maybe even some cruise ship and hotel reviews. Enjoy!
Tidewater Cruise and Travel 
Dear Sir/ Madam,
Greetings from Switzerland! I have read your articles of Quantum of the Seas and thank you for your the detailed sharing. I enjoy reading your experiences a lot.
In fact, I am currently undertaking a Bachelor of Arts degree in International Hospitality Management at SHMS Swiss Hotel Management School. In fulfillment of my dissertation I am conducting a research with the topic “The Digital Customer Experience on Quantum of the Seas and Its Impact on Customer Satisfaction”.
I would be very grateful if you could spare 5-10 minutes to complete the questionnaire. Your answers will be valuable to me and will enable me to examine how digital customer experience would impact the customer satisfaction level. The link for the questionnaire is https://www.surveymonkey.com/s/JLJ7JTJ
Should you have any questions and would need further information, please do not hesitate to contact me. Thank you very much for your time and have a wonderful day.
Best regards,
Holly Leung